Fulfillment Policy

Overview

Oppulence provides CashOps software and related services entirely through digital delivery. Once payment is processed or an order form is executed, you receive access to the subscribed Canvas, Billing, and Workspace capabilities via the Oppulence dashboard and APIs. No physical goods are shipped. Our team is small and iterating quickly; please read this policy to understand how provisioning, billing, cancellations, and data handling work today.

Provisioning and Onboarding

• Platform access is granted immediately after payment confirmation or contract start.
• Administrators receive email confirmation, login instructions, and workspace setup steps.
• In-product guides and documentation are available at docs.oppulence.app.
• For enterprise plans, we coordinate a kickoff session and share onboarding checklist templates.

Because we are a small engineering team, onboarding support is primarily asynchronous (email, scheduled calls, shared docs). We aim to respond quickly but do not guarantee response times.

Subscription and Billing

• Subscriptions run on monthly or annual terms unless otherwise agreed in an order form.
• Charges are processed via our payment processor (Stripe) using the payment method on file.
• Invoices/receipts are emailed to the billing contact and available in the dashboard.
• Prices are in USD unless expressly stated otherwise. Taxes are applied based on billing location.
• Usage add-ons or overages (if applicable) are billed in arrears according to plan limits.

We may update pricing or plan inclusions upon renewal with reasonable advance notice.

Cancellation and Expiration

1. Administrators can cancel in the billing section of the dashboard or by emailing support@oppulence.app.
2. Cancellations take effect at the end of the current billing term; access continues until then.
3. No further charges are made after the effective cancellation date unless you reactivate or enter a new order.

We do not charge reactivation fees. If you cancel and later return, prior configurations may need to be re-established depending on data retention timelines below.

Data Retention and Export

• You can export workspace data (e.g., ledger entries, timeline events, attachments) at any time through provided export tools or APIs.
• After subscription termination we retain Customer Data for up to 30 days to facilitate final exports, unless legal obligations require longer retention.
• Upon written request we will delete Customer Data earlier where technically feasible.
• Backup copies may persist for a limited period as part of standard disaster recovery processes.

We encourage customers to schedule routine exports and retain their own backups. Oppulence is responsible for safeguarding data while held in our systems, but you are responsible for long-term archival and compliance needs beyond our retention window.

Refund Policy

All sales are final. We do not offer refunds, credits, or returns for subscription fees or usage charges. We provide detailed plan descriptions, demos, and optional pilots so teams can evaluate fit before purchasing.

If you believe you were billed in error, contact support@oppulence.app within seven (7) days of the charge and we will investigate. Resolving billing issues may take time given our lean operations, but we will be transparent throughout the process.

Service Availability and Support

We run the Services on reputable cloud providers with monitoring and alerts. However, as a small engineering team we do not guarantee specific uptime or support response times. When issues arise we communicate status through email or our status page (if applicable) and prioritize restoration.

Support is available via email and scheduled calls. For enterprise plans we agree on escalation paths in the order form. Please include detailed context when reporting issues so we can triage efficiently.

Customer Responsibilities

• Maintain accurate billing and contact information in your account.
• Ensure payment methods remain valid to avoid service disruption.
• Manage user permissions and access within your workspace.
• Export or archive data needed for compliance or recordkeeping.
• Notify Oppulence immediately if you suspect unauthorized access or billing issues.

Contact

For fulfillment or billing questions email support@oppulence.app. We aim to respond within a reasonable timeframe and appreciate your patience while our team grows.